Hyper Automation,
Insurance Claims and Merlynn's TOM
As the impact, severity and complexity of claims increase there is a greater reliance on human intervention. Decision complexity often requires judgement and expertise from a panel of subject matter experts such as product and domain experts, legal, compliance or third party professionals to provide opinion and advice in determining the most appropriate action required.
Human insight and expertise remain vitally important to managing risk, the downside lies in service delivery delays and process or resource inefficiencies created in the referral process. Merlynn’s Proprietary AI technology- TOM™ – provides a practical solution to alleviate access constraints to human expertise…
Merlynn’s Tacit Object Modeler TOM™ is unique in its ability to digitally ‘clone’ human expertise and create a ‘Virtual Expert’ which replicates the decisions of a human expert. Via these Virtual Experts organizations are able to access the insights of their human experts in real time, enabling them to hyper-automate complex decision processes without compromising risk.
